Your privacy matters to mex77. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, how it is stored and protected, who we share it with, and the rights you hold over that data. This policy applies to all Members and visitors accessing https://mex77.bet from Indonesia and other jurisdictions.
mex77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our online betting and casino services. This Privacy Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data submitted by Members and visitors to https://mex77.bet.
We operate in compliance with internationally recognised data protection principles and apply technical and organisational measures designed to maintain the confidentiality, integrity, and availability of your personal information. We process your data only for the specific, legitimate purposes described in this document, and we do not sell your personal data to unaffiliated third parties for their own marketing purposes.
This policy should be read together with the mex77 Terms & Conditions, which contain additional provisions governing your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to the handling of personal data, this Privacy Policy shall prevail.
The data controller responsible for the personal data collected through https://mex77.bet is the mex77 Platform operator, operating under an internationally recognised gaming licence. For all data protection enquiries, please contact us through the channels set out in Clause 15 of this policy.
Where mex77 engages third-party service providers to process personal data on its behalf (for example, KYC verification providers or payment processors), those providers act as data processors under written agreements that require them to handle your data in accordance with applicable data protection standards and solely on mex77's documented instructions.
Depending on how you interact with the mex77 Platform, we may collect the following categories of personal data:
Full legal name, date of birth, nationality, and a copy of your government-issued photo identification document (such as an Indonesian National Identity Card — KTP — or a valid passport). This data is collected as part of the mandatory KYC verification process applicable to all Members.
Residential address (street, city, province, and postal code within Indonesia), email address, and mobile telephone number registered in Indonesia. We use these details to deliver account communications, transaction notifications, and, where you have consented, promotional messages.
Details of the payment method(s) you use to transact on mex77, including bank account numbers associated with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, or BSI, and e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja. We do not store full payment card numbers or internet banking credentials.
Records of all deposits, withdrawals, bonus claims, wagers placed, games played, and outcomes achieved on the Platform. This data is retained as required for financial record-keeping, dispute resolution, and responsible gaming monitoring purposes.
IP address, device type and operating system, browser type and version, screen resolution, session timestamps, clickstream data, page views, and referral source. This data is collected automatically via server logs and on-site tracking technologies described in Clause 12.
Your mex77 username, account preferences, responsible gaming tool settings (deposit limits, session time limits, cooling-off status, self-exclusion status), communication preferences, and any feedback or correspondence you submit to our support team.
mex77 does not intentionally collect special category data (such as health data, biometric data, or data revealing racial or ethnic origin) except where strictly necessary to process a responsible gaming intervention (for example, recording a self-exclusion request initiated by a Member). Where such data is processed, it is handled with enhanced security controls and is not used for any commercial purpose.
mex77 collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, support ticket submission, WhatsApp or live chat messages |
| Automated technologies | Cookies, server-side logs, device fingerprinting, session analytics, fraud detection systems |
| Third-party sources | KYC identity verification providers, payment processors (e-wallets, banks), fraud prevention databases, publicly available registries |
| Platform activity | Bets placed, games launched, deposit and withdrawal requests, bonus activation, responsible gaming tool usage |
mex77 processes your personal data for the following specific purposes:
mex77 relies on the following legal bases to process your personal data, depending on the specific purpose involved:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (providing Platform services to you as a Member) |
| Transaction processing (deposits and withdrawals) | Performance of a contract |
| KYC identity verification | Legal obligation (AML compliance) and performance of a contract |
| Fraud prevention and security monitoring | Legitimate interests (protecting the Platform and other Members from fraud and abuse) |
| Responsible gaming monitoring | Legitimate interests (Member welfare) and legal obligation |
| Legal and regulatory compliance | Legal obligation |
| Marketing communications | Consent (you may withdraw at any time) |
| Service improvement and analytics | Legitimate interests (improving Platform quality and Member experience) |
mex77 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:
To process your deposits and withdrawals, we share necessary financial and identity data with the Indonesian banking and e-wallet partners you select (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja). Each payment partner operates under its own privacy policy and applicable Indonesian financial regulations.
To fulfil our AML and know-your-customer obligations, we share identity documents and personal data with authorised third-party KYC verification service providers. These providers are contractually prohibited from using your data for any purpose other than identity verification on mex77's behalf.
Third-party game studios integrated into the mex77 Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — receive session-level technical data (such as anonymous player identifiers and game round results) necessary to render their games and settle outcomes. These providers do not receive your full name, KTP number, or financial details.
mex77 uses specialist fraud detection and cybersecurity providers to monitor for suspicious activity, unauthorised login attempts, and patterns consistent with money laundering or bonus abuse. These providers receive technical and transaction data under strict confidentiality agreements.
mex77 will disclose personal data to competent authorities where required to do so by a valid court order, regulatory directive, or lawful law enforcement request. We will notify affected Members of such disclosures to the extent permitted by applicable law.
In the event of a merger, acquisition, restructuring, or sale of all or part of the mex77 business, Member data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained by the acquirer.
mex77 operates as an internationally licensed platform, and some of the third-party service providers we engage may process personal data in jurisdictions outside Indonesia. Where such international transfers occur, mex77 takes steps to ensure that appropriate safeguards are in place to protect your data, including:
mex77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, regulatory, accounting, or reporting obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML regulatory requirements and dispute resolution |
| Financial transaction records | 7 years from transaction date | Financial record-keeping and tax compliance obligations |
| KYC documents | Duration of account + 5 years post-closure | AML compliance and identity fraud prevention |
| Technical / session logs | 12 months from collection date | Security monitoring and fraud investigation |
| Marketing consent records | Until consent is withdrawn + 3 years thereafter | Evidence of lawful marketing basis |
| Responsible gaming records | Duration of account + 5 years post-closure | Member welfare and regulatory compliance |
| Support correspondence | 3 years from last interaction | Dispute resolution and quality assurance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
mex77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes, but is not limited to, the following controls:
As a mex77 Member, you have the following rights in relation to your personal data. These rights are subject to certain conditions and limitations as prescribed by applicable law. To exercise any of these rights, please contact us using the details in Clause 15.
We will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reasons for it within the initial 30-day window.
mex77 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytics data. The following categories of cookies are deployed:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, protect against cross-site request forgery (CSRF), and enable core Platform functionality. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and responsible gaming tool configurations between sessions. | Up to 12 months |
| Analytical | Collect anonymised usage data (page views, session duration, feature engagement) to help us understand how Members use the Platform and identify areas for improvement. | Up to 24 months |
| Security / Fraud Prevention | Device fingerprinting and risk-scoring cookies used by our fraud detection systems to identify suspicious login patterns and prevent account takeover. | Up to 12 months |
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your mex77 Account and using core Platform features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
mex77 employs age verification controls as part of the KYC process to prevent underage access. If you are a parent or guardian and believe that a minor has created a mex77 Account using false information, please contact our support team immediately so that we can investigate and take appropriate action.
mex77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page.
Where changes are material — for example, where we introduce a new purpose for processing your personal data or share data with a new category of third party — we will notify you in advance by email to your registered address and/or via a prominent notice on the Platform. Your continued use of the Platform following such notification constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how mex77 protects your information. If you do not agree with any changes, you may close your Account in accordance with Clause 11.2 of the mex77 Terms & Conditions.
For all data protection enquiries, rights requests, or privacy-related complaints, please reach our dedicated privacy team through the following channels:
If you are not satisfied with our response to a data rights request or privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
A plain-English summary of the six most important data protection principles that govern how mex77 handles your personal information every day.
Every connection between your device and the mex77 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. Your login credentials, financial data, and personal details are never transmitted in plain text.
mex77 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes — ever. Data sharing is limited strictly to the service providers needed to operate the Platform: payment processors, KYC providers, and fraud prevention systems.
You hold eight distinct data rights — access, rectification, erasure, restriction, portability, objection, consent withdrawal, and the right to complain. Submit a request via live chat or email and receive a response within 30 days. No bureaucratic runaround.
We keep your data only as long as legally required or operationally necessary. Account and KYC records are held for five years after account closure to satisfy AML obligations. Session logs are purged after 12 months. When retention periods expire, data is securely deleted or anonymised.
mex77 enforces a mandatory 21+ age policy backed by KYC identity verification on every new account. We do not knowingly collect or retain data from individuals under 21. Any account found to belong to a minor is closed and its data deleted immediately upon discovery.
Our privacy and support team is available around the clock, with Indonesian-speaking agents on duty at all hours covering WIB, WITA, and WIT time zones. Reach us via live chat on the Platform, WhatsApp, or email for any privacy concern — no matter how small.
Now that you understand how mex77 protects your privacy, explore everything the Platform has to offer — from world-class sportsbook markets and premium slots to live casino tables and togel. Your data is safe with us.
21+ Only. Please gamble responsibly. If you need help, visit our Responsible Gaming page.